Frequently Asked Questions
Find answers by topic below. If you cannot find what you are looking for, we are always happy to help directly.
Our Top FAQs
I placed an order but have not received a confirmation email. What should I do?
I placed an order but have not received a confirmation email. What should I do?
Check your spam or junk folder first. If it’s not there, contact us with the name and email address used at checkout and we’ll look into it. Contact Us
What shipping options are available?
What shipping options are available?
We ship via USPS Ground Advantage as standard, which takes approximately 3 to 6 business days depending on your location. USPS Priority Mail is available at checkout for an additional charge, with estimated an delivery of 2 to 3 business days.
How quickly will my order ship?
How quickly will my order ship?
Orders placed Monday through Friday are fulfilled within one business day. Orders placed on Saturday or Sunday will ship on Monday.
How do I track my order?
How do I track my order?
As soon as your order ships, you will receive a confirmation email with your USPS tracking number. You can track your package directly on the USPS website. https://www.usps.com/
How do I log in to my account?
How do I log in to my account?
If you already have an account and know your password, you can enter them on the login page to then view your order history and account details. If you’ve forgotten your password, see “How do I reset my password?” below. Login page
How do I manage or cancel a subscription?
How do I manage or cancel a subscription?
Log in and go to your account page. Your active subscriptions are listed there. You can change the frequency, pause delivery, or cancel the subscription from that page. Login page
How do I redeem points?
How do I redeem points?
Points can be redeemed for discount codes at checkout. The rewards panel, which should be available to you through a floating icon in the bottom left of our website, shows your current balance and what your points are worth. When you are ready to redeem, generate a code from the panel and apply it at checkout.
Shopping & Orders
I placed an order but have not received a confirmation email. What should I do?
I placed an order but have not received a confirmation email. What should I do?
Check your spam or junk folder first. If it’s not there, contact us with the name and email address used at checkout and we’ll look into it. Contact Us
Are all products available to everyone?
Are all products available to everyone?
Most products in our store are publicly available. Some products are marked as account-only, meaning they require a Femologist account to access. This is typically the case for products that are provider-grade and require permission to access.
Do I need an account to place an order?
Do I need an account to place an order?
No. You can check out as a guest. Creating an account lets you track orders, manage subscriptions, and access your order history. If you check out as a guest and create an account later using the same email address, your previous orders will be linked automatically.
Can I order by phone or email?
Can I order by phone or email?
We are set up for online orders only. If you need help placing an order, feel free to contact us. On request, we offer phone orders for certain customers. Please email us with your contact information and someone from our team will reach out.
How do I use a discount code?
How do I use a discount code?
Enter your code in the discount field at checkout, above the order total. If your code is not working, contact us before placing your order.
Can I change or cancel an order after placing it?
Can I change or cancel an order after placing it?
We fulfill orders quickly, often the same day. If you need to make a change, contact us as soon as possible. We cannot guarantee changes once an order has been processed, but we’ll do everything we can.
Do I have to be a patient in order to purchase from your site?
Do I have to be a patient in order to purchase from your site?
No, however we always suggest checking with a knowledgeable medical provider before starting a new supplement or regimen. Most brands on the site are available for customers. Ortho Molecular requires a basic login (email and password), while some professional brands are patient access only (e.g. Byron White, Beyond Balance).
Shipping & Delivery
Do you offer free shipping?
Do you offer free shipping?
Yes. Currently, every order ships free within the USA. No minimum purchase amount, no codes needed.
How quickly will my order ship?
How quickly will my order ship?
Orders placed Monday through Friday are fulfilled within one business day. Orders placed on Saturday or Sunday will ship on Monday.
What shipping options are available?
What shipping options are available?
We ship via USPS Ground Advantage as standard, which takes approximately 3 to 6 business days depending on your location. USPS Priority Mail is available at checkout for an additional charge, with estimated an delivery of 2 to 3 business days.
How do I track my order?
How do I track my order?
As soon as your order ships, you will receive a confirmation email with your USPS tracking number. You can track your package directly on the USPS website.
Do you ship internationally?
Do you ship internationally?
Yes, to select countries. For international shipping options and rates, see our shipping information page
What about holidays?
What about holidays?
Please allow extra time around federal holidays when USPS is closed: New Year’s Day, Martin Luther King Jr. Day, Presidents’ Day, Juneteenth, Independence Day, Labor Day, Columbus Day, Veterans Day, Thanksgiving, and Christmas.
My order says delivered but I have not received it. What should I do?
My order says delivered but I have not received it. What should I do?
Check with neighbors and building staff first, as packages are sometimes left in unexpected locations. If you still cannot locate it, contact us and we will work with you to resolve it.
Returns & Refunds
What is your return policy?
What is your return policy?
We accept returns on unopened products within 30 days of the delivery date. Products must be in their original, undamaged packaging.
How do I start a return?
How do I start a return?
Contact us with your order number and the reason for return. We will provide further instructions.
Can I return an opened product?
Can I return an opened product?
We are unable to accept returns on opened supplements for safety and hygiene reasons. If you received a product that is damaged, defective, or incorrect, contact us within 7 days of delivery and we will send a replacement or issue a refund.
How long does a refund take?
How long does a refund take?
Once we receive and inspect the returned item, refunds are processed within 5 to 7 business days. The time it takes to appear on your account depends on your bank or payment provider.
What if my order arrived damaged?
What if my order arrived damaged?
Contact us within 7 days of delivery with a photo of the damaged item and packaging. We will send a replacement or issue a refund.
Your Account
How do I log in to my account?
How do I log in to my account?
If you already have an account and know your password, you can enter them on the login page to then view your order history and account details. If you’ve forgotten your password, see “How do I reset my password?” below. Login page
How do I create an account?
How do I create an account?
Select the account icon at the top of any page and follow the prompts to register. You will need an email address and a password. Create Account
How do I reset my password?
How do I reset my password?
Select “Forgot password” on the login page below the login form, and then enter your email address. You will receive a reset link within a few minutes. Check your spam folder if it doesn’t arrive. Login page
How do I update my address or contact details?
How do I update my address or contact details?
Log in and go to your account settings. You can update your shipping address, email address, and other details from there. Login page
Can I have more than one shipping address on file?
Can I have more than one shipping address on file?
Yes. You can save multiple addresses in your account and select the appropriate one at checkout.
How do I view my order history?
How do I view my order history?
Log in and go to your account page. All past orders are listed there, including tracking information for recent shipments. Login page
How do I close my account?
How do I close my account?
Contact us and we will process the closure. Please note that closing your account will remove access to your order history and any active subscriptions will need to be cancelled first.
Subscriptions
Do you offer subscriptions?
Do you offer subscriptions?
Yes. Many products are available on a subscription basis, with automatic shipments at a frequency you choose.
How do I set up a subscription?
How do I set up a subscription?
Select the subscription option on the product page before adding to your cart. You can choose your preferred delivery frequency at that point.
How do I manage or cancel a subscription?
How do I manage or cancel a subscription?
Log in and go to your account page. Your active subscriptions are listed there. You can change the frequency, pause delivery, or cancel the subscription from that page. Login page
What happens if a subscription product goes out of stock?
What happens if a subscription product goes out of stock?
We will notify you by email and delay the shipment until the product is back in stock. If you prefer a refund or a substitute product, contact us and we will help.
Can I apply a discount code to a subscription order?
Can I apply a discount code to a subscription order?
Discount codes apply to the initial order. Ongoing subscription orders are billed at the subscription rate. If you have a provider discount code, contact us and we will confirm how it applies to your subscription.
Products & Curation
How do you decide what to stock?
How do you decide what to stock?
Every product in our catalog is there because a provider in our network has recommended it, because it meets our clinical and quality standards, or both. We do not add products based on advertising spend or manufacturer relationships.
Are your products FDA approved?
Are your products FDA approved?
Dietary supplements are not required to be FDA approved before going to market. They are regulated by the FDA under DSHEA. The products we carry are manufactured in facilities that comply with current FDA Good Manufacturing Practice regulations. For any specific product questions, the manufacturer’s information is the authoritative source.
Are your products third-party tested?
Are your products third-party tested?
Many of the brands we carry conduct third-party testing. Where this information is available, it is noted on the product page. If you have a specific question about a product’s testing or certification, contact us and we will find out for you.
Can I suggest a product you do not currently carry?
Can I suggest a product you do not currently carry?
Yes, and we actively encourage it. Use our product suggestion form and we will review it. Suggest a product
A product I rely on is out of stock. Will it come back?
A product I rely on is out of stock. Will it come back?
In most cases, yes. Contact us and we will give you an estimated restock date or notify you when it is available again.
I am a provider and need a product you do not stock. Can you source it?
I am a provider and need a product you do not stock. Can you source it?
We do our best to source products on provider request, including from small-batch and boutique manufacturers. Tell us what you need and we’ll let you know if it’s possible. Contact us
Are your product reviews genuine?
Are your product reviews genuine?
Yes. Reviews on Femologist are collected and verified through Judge.me, an independent review platform. We do not edit or remove reviews except in cases of spam or content that violates our community guidelines.
How do I leave a review?
How do I leave a review?
After your order is delivered, you will receive an email invitation to leave a review. You can also leave a review directly on any product page.
General Interest
Can you recommend a provider in my area?
Can you recommend a provider in my area?
Femologist cannot explicitly give provider recommendations, however some of our partners provide a list of accessible providers with expertise in specific and complex illness types. You can view a comprehensive list of providers here: https://ruthkriz.com/provider-selection/
Where can I find more information about UTIs?
Where can I find more information about UTIs?
For detailed patient information on the subject of chronic and recurrent urinary tract infections, we are partnered with Live UTI Free, a global research and education organization that specializes in UTI and associated pelvic health topics. https://liveutifree.com/
Where can I find more information about biofilms?
Where can I find more information about biofilms?
Femologist advisor, Ruth Kriz, APRN, provides some additional insights into biofilm disruptors and their function on her website: https://ruthkriz.com/patient-supplements/
Femologist Rewards
What is Femologist Rewards?
What is Femologist Rewards?
Femologist Rewards is our loyalty program. Every time you shop, you earn points that you can put toward future orders. It’s our way of saying thank you for coming back.
How do I join?
How do I join?
Create a free Femologist account and you are automatically enrolled. If you already have an account, you’re already a member. Create an account
How do I earn points?
How do I earn points?
You earn points for every dollar you spend. You can also earn points for other actions like creating an account, referring a friend, following us on social media, and celebrating your birthday with us. The current earn rates are always visible in the rewards panel on our store.
How do I redeem points?
How do I redeem points?
Points can be redeemed for discount codes at checkout. The rewards panel, which should be available to you through a floating icon in the bottom left of our website, shows your current balance and what your points are worth. When you are ready to redeem, generate a code from the panel and apply it at checkout.
How many points do I have?
How many points do I have?
Log in and open the rewards panel, visible on any page of the store. Your current balance, recent activity, and available rewards are all shown there.
Do my points expire?
Do my points expire?
No. Femologist reward points do not expire.
Can I earn points on subscription orders?
Can I earn points on subscription orders?
Yes, all orders on Femologist are subject to rewards.
Can I earn points on orders placed with a discount code?
Can I earn points on orders placed with a discount code?
Points are earned on the amount paid after discounts. If you use a discount code, you earn points on the final order value.
Can I use points and a discount code together?
Can I use points and a discount code together?
Points can be redeemed for discounts codes, which can then be used when placing an order. In many cases you can use multiple discount codes on a single order, but not always. In some cases you may need to choose which code to use for a given order.
Can I refer a friend?
Can I refer a friend?
Yes. When you refer a friend, you both earn points when they make their first purchase. Your unique referral link is in the rewards panel.
I referred a friend but did not receive my points. What should I do?
I referred a friend but did not receive my points. What should I do?
Referral points are awarded after your friend completes their first purchase. If you believe there has been an error, contact us with your referral link and your friend’s order details and we’ll look into it.
Can providers earn rewards points?
Can providers earn rewards points?
Femologist Rewards is designed for customer accounts. Provider revenue share is handled separately through the Provider Program. If you have a personal customer account and shop for yourself, you can earn points on those purchases.
I had points on a previous account. Can they be transferred?
I had points on a previous account. Can they be transferred?
Contact us with details of both accounts and we’ll do what we can.
Where can I see the full terms of the rewards program?
Where can I see the full terms of the rewards program?
The full terms are available in the rewards panel on the store.
Patient Supplement Dispensary Accounts
My provider mentioned Femologist. What does that mean?
My provider mentioned Femologist. What does that mean?
If your provider mentioned Femologist, it may simply be a recommendation with no prior arrangement. If your provider has provided you links, codes, or invited you to our Supplement Dispensary, it means your provider is participating in our Provider Program. Read more about our Provider Program here. Provider Program
What if my provider is not yet on Femologist?
What if my provider is not yet on Femologist?
You can still shop the full store. Everything we carry has been vetted according to provider recommendations and clinical relevance. If you want your provider to set up a collection, share our provider page with them. Share with your provider
How do I find my provider’s collection?
How do I find my provider’s collection?
Your provider will share a direct link or a code with you. If they have not yet, ask them to send it. You can also search for their name or practice using the search bar on our website.
Do I need an account to use my provider’s discount code?
Do I need an account to use my provider’s discount code?
No, you don’t need an account. You can access the majority our products with a provider link, or use a provider’s code as a guest at checkout. Creating an account lets you track orders and access your history. You may need an account to access a small selection of more exclusive products.
What does the discount code do?
What does the discount code do?
Your provider’s code may or not provide a discount. Using it connects your purchase back to your provider automatically.
My provider sent me a list of specific supplements. Can I find them all here?
My provider sent me a list of specific supplements. Can I find them all here?
In most cases, yes. If you cannot find something, use our product suggestion form or contact us directly and we will help locate it or source it.
Will my provider be able to see what I ordered?
Will my provider be able to see what I ordered?
Providers who use our Supplement Dispensary Portal can see order activity connected to their link or code. This is to help them track whether patients are following their recommendations. If you have concerns about this, or would prefer to not have your orders visible to your provider, contact us at privacy@femologist.com.
Provider Program | Getting Started
What is the Femologist Provider Program?
What is the Femologist Provider Program?
It is a voluntary partnership arrangement for licensed health care providers who recommend supplements as part of their daily practice. We provide the store, the fulfillment, and the infrastructure. You provide the clinical expertise and the patient relationships. Learn more about the program
How do I get started?
How do I get started?
The fastest way is a short call with Ronen, our Head of Provider Relations. Most providers are fully set up within 24 hours.You can send us an email with your preferred call times at providers@femologist.com, or call Ronen directly at your convenience: Phone number coming soon!
How does revenue share work?
How does revenue share work?
When a patient places an order using your discount code, quick links, or through your dedicated collection, you receive a percentage of the net sale value. The specific rate is agreed when you set up your account. Payments are processed automatically. No invoicing required.
Is there a cost to join?
Is there a cost to join?
No. The Provider Program is free to join and free to use.
What products do you carry?
What products do you carry?
We stock a broad catalog of provider-grade and condition-specific supplements, including brands from small and boutique manufacturers that don’t appear on mainstream retail platforms. If you recommend something we do not currently carry, let us know and we’ll do our best to source it. Browse the store
Do my patients need to create accounts?
Do my patients need to create accounts?
No. They can check out as guests. Creating an account gives them access to order history and subscription management, but is not required to use your code or access your collection.
What kinds of providers work with Femologist?
What kinds of providers work with Femologist?
Physicians, APRNs, naturopaths, functional medicine practitioners, and other licensed clinicians who recommend supplements. If you recommend supplements to patients and want a simple, reliable way for them to access those recommendations, the program is worth a conversation.
What if I, or my patients, already use another supplement dispensary?
What if I, or my patients, already use another supplement dispensary?
That’s fine. Femologist is completely independent. You can use it on its own or alongside other platforms. And patients can use Femologist for the products you recommend here, regardless of what they purchase elsewhere. There is no exclusivity requirement.
Provider Program | Working with the Dispensary
What is the Supplement Dispensary Portal?
What is the Supplement Dispensary Portal?
The Supplement Dispensary Portal is an optional secure dashboard where you can monitor patient orders connected to your account, update your recommended products, and track activity across your practice. It’s there if you want it but you don’t have to use it. Access the Portal
How do I set up my own collection on Femologist?
How do I set up my own collection on Femologist?
Once you are in the program, we build your collection for you. Tell us which products you recommend and we set up a dedicated page on Femologist with your name and photo alongside them. Patients can access it directly via a shareable link.You also have the option to add and remove products from your collection via our Supplement Dispensary Portal.
Can I set up specific product bundles for my patients?
Can I set up specific product bundles for my patients?
Yes. If you have a specific combination of products that you recommend, we can set up a curated bundle or a dedicated section within your collection. Just let us know what you need.
Can I add new products to my collection at any time?
Can I add new products to my collection at any time?
Yes. Contact us whenever you want to add, remove, or update products in your collection. If a product you want is not in our catalog, we will look into sourcing it. You also have the option to add and remove products from your collection via our Supplement Dispensary Portal.
Do I have to use the portal?
Do I have to use the portal?
No. Many providers work with us using just a code and/or a collection link, or share specific products using our Quick Links tool. The Portal is always available if you want more visibility and control.
How can I create and share Quick Links with my patients?
How can I create and share Quick Links with my patients?
If you are already signed up with us as a provider, go to https://linktool.femologist.com/, and follow the steps to create custom, sharable links and emails for individual patients or groups.
Can I see which of my patients have ordered?
Can I see which of my patients have ordered?
Via the Portal, you can see order activity connected to your code. Individual patient data is handled in accordance with our Privacy Policy.
What if I recommend a product you do not carry?
What if I recommend a product you do not carry?
Just let us know. We actively source products on provider request, including from small-batch and boutique manufacturers. This is one of the things that makes Femologist different from larger platforms.
What is the Femologist Provider Network?
What is the Femologist Provider Network?
The Provider Network is open to any licensed provider. It’s a space to share clinical insights, ask questions about supplement plans, and connect with colleagues working in similar fields.
Join the the Femologist provider network here
What happens if a product I recommend goes out of stock?
What happens if a product I recommend goes out of stock?
We will notify you and do our best to restock promptly. If a substitute is appropriate, we can flag that option for your consideration.
How do I update my profile or collection if my practice changes?
How do I update my profile or collection if my practice changes?
Contact us and we will update whatever you need. If you are moving to a new practice, changing your specialty focus, or updating your contact details, let us know and we’ll take care of it.
How do I leave the program?
How do I leave the program?
Contact us at any time. We will close your provider account, remove your public profile if applicable, and ensure your patients are notified appropriately. There is no lock-in and no penalty for leaving.
