Orders placed Monday through Friday are fulfilled within one business day. Orders placed on Saturday and Sunday ship Monday. Delivery time is estimated from the day your order leaves our facility, not from the day you place it.

Orders placed the day before a federal postal holiday will be dispatched on the next business day. Federal postal holidays on which USPS does not operate: New Year’s Day, Martin Luther King Jr. Day, Presidents’ Day, Juneteenth, Independence Day, Labor Day, Columbus Day, Veterans Day, Thanksgiving Day, and Christmas Day. Please allow extra time around these dates.

Processing time is separate from shipping transit time. Your tracking number will be sent by email as soon as your order is processed by our fulfillment team.

USPS Ground Advantage Mail: Shipping is provided on all US domestic orders via USPS Ground Advantage Mail, which typically takes 3 to 6 business days from the dispatch date, depending on your location. This is our standard and default shipping method.

USPS Priority Mail is available at an additional cost calculated at checkout based on weight and destination. Priority Mail typically takes 2 to 3 business days from the dispatch date.

Note that USPS tracking may occasionally take a short time to reflect the actual Priority Mail transit speed.

High-value orders, typically those over $500, may be shipped with a Signature Required service or via UPS.

The customer is responsible for providing an accurate and complete shipping address at checkout. We are not responsible for orders delivered to an incorrect address provided by the customer. See Section A5 for our incorrect address policy.

We ship to Canada via USPS or UPS. Shipping costs are billed at cost and calculated at checkout. International transit times to Canada can vary significantly: please allow 2 to 5 weeks. Orders of $100 or more may take additional time to clear Canadian customs.

All Canadian orders are subject to Canadian duties, taxes, and customs fees assessed upon arrival. These charges are outside of our control and are not included in the price you pay at checkout. By placing an order for delivery to Canada you acknowledge that you are the importer of record and are responsible for compliance with all applicable Canadian import laws and regulations.

We currently ship internationally to the United Kingdom (England, Scotland, Wales, and Northern Ireland), France, Australia, and New Zealand via USPS. International shipping costs are billed at cost and calculated at checkout. Transit times are typically 3 to 5 weeks.

All international orders are subject to customs clearance, import duties, and local taxes applicable in the destination country. These charges are assessed by the destination country’s customs authority and are the responsibility of the recipient. We are required to accurately declare the value and nature of goods on customs forms, and all international shipments are subject to inspection by customs authorities.

All prices on our Site are in US Dollars. Shopify may display an estimated local currency conversion at checkout, but the charge processed is in USD.

Femologist does not guarantee delivery timelines for international shipments. If an international shipment is refused or cannot be cleared through customs and is returned to us, we will refund the product cost. We are not able to refund the outbound shipping cost as this is not reimbursed to us by the carrier. If a shipment is seized by customs and not returned to us, we are not able to issue a refund.

Please do not order items that are illegal to import into your country.

Please verify your shipping address carefully before completing your order. If an incorrect or incomplete address is submitted and results in a failed delivery, misdelivery, or return of the package to our facility, Femologist is not responsible for the resulting delay or loss.

If a package is returned to our facility due to an incorrect address, we will contact you to arrange re-shipment at your cost, or issue a refund for the product value only. Original shipping costs are non-refundable in these circumstances.

We will gladly accept returns of eligible products within 30 days of the delivery date, subject to the conditions in this section.

To be eligible for a return, products must be unopened, unused, and in their original packaging with the protective seal intact. We are unable to accept returns of any dietary supplement, vitamin, probiotic, or other ingestible product that has been opened or unsealed, regardless of how much product remains. This policy exists for the health, safety, and regulatory compliance of all customers: once a sealed supplement product leaves our facility, we cannot verify storage conditions or integrity.

We do not offer a money-back guarantee. We do offer free US domestic shipping, which is designed to make it easier to try products with lower financial risk.

If you have opened a product and believe it is defective, please see Section B5 on defective and incorrect items. We will do everything we can to make it right in those circumstances.

Step 1 – Contact us: Email team@femologist.com within 30 days of delivery with your order number, the item(s) you wish to return, and the reason for the return. We will review your request and confirm eligibility.

Step 2 – Prepare your return: Once approved, we will email you a prepaid USPS return label. Use the original packaging if possible. Remove or cover any previous shipping labels. Attach the prepaid label and cover it with clear packing tape so it does not tear in transit.

Step 3 – Drop off your package: Drop the sealed package at any USPS location or any outlet that accepts USPS drop-offs, such as a UPS Store or Postal Annex. 

You can also use your own postage and ship directly to: Femologist Inc., 16870 W Bernardo Drive, Suite 400, San Diego, CA 92127. If using your own postage, we strongly recommend a trackable service as we cannot be responsible for packages that do not arrive.

Step 4 – Receive your refund: Once we receive and inspect the returned item, we will process a refund to your original payment method within 5 to 7 business days. Please allow additional time for your bank or card issuer to post the refund to your account.

The following categories cannot be returned under any circumstances, including where the product is unopened, due to health, safety, regulatory, or product integrity reasons.

These categories are in addition to the general rule that all opened or unsealed supplements are non-returnable.

Approved refunds are processed to the original payment method used at checkout. Original outbound shipping charges are non-refundable unless the return is the result of our error, a defective product, or an item sent incorrectly. International shipping fees are non-refundable in all circumstances.

We do not issue partial refunds except where part of a multi-item order is returned and the remainder is retained. Gift cards and any amounts redeemed from the Femologist Rewards program are not refundable in cash.

If a return is approved for a subscription order, please note that returning the order does not automatically cancel your subscription. To cancel your subscription, please follow the cancellation steps in your account dashboard or contact us separately. See our Terms of Service for full subscription terms.

If your order arrives damaged in transit, contains a defective product, or includes an item different from what you ordered, please contact us at team@femologist.com within 7 days of delivery. Include your order number and, where possible, photographs of the issue.

We will provide a prepaid return label and, upon receiving the item, will either send a replacement or issue a full refund including original shipping, at your preference. We bear the full cost of resolution in these cases. This applies regardless of whether the product is opened, as defective product claims are assessed on their merits.

You will receive a USPS tracking number by email when your order is dispatched. If your tracking information has not updated within 48 hours of receiving your dispatch confirmation, please contact us and we will follow up with USPS.

Transit delays can occur due to carrier capacity, weather events, and other circumstances outside our control. We are not liable for carrier delays but will assist you in investigating and resolving delivery issues wherever possible.

If USPS tracking shows your package as delivered but you have not received it, please contact us within 7 days of the marked delivery date. We are unable to investigate or act on delivery issues reported more than 7 days after the carrier’s confirmed delivery scan.

Before contacting us, please check with neighbors and other household members, check any secure parcel lockers or building reception areas, and allow 24 hours as occasional carrier scanning errors can resolve themselves.

To investigate a missing package with USPS, we will need your working email address and phone number to share with USPS, as they may need to contact you directly. We will also require a signed Non-Receipt Affidavit, which we can provide once your contact information is confirmed. Without these, we are unable to file a formal claim or issue a replacement, as these are requirements of the USPS investigation process.

If your order arrives with visible damage, please photograph the outer packaging and the damaged contents before opening fully, and contact us at team@femologist.com within 48 hours of delivery. We will arrange a replacement or refund and handle any carrier claim on your behalf.

We are committed to resolving any issue with your order fairly and promptly. If you have a concern about a charge, please contact us at team@femologist.com before initiating a dispute with your bank or card issuer. The vast majority of issues can be resolved quickly through direct contact, and we prefer to work with you directly.

If you believe a charge was made in error, contact us with your order number and a description of the issue. We will investigate and respond within 2 business days.

A chargeback is a reversal of a payment initiated through your bank or card issuer rather than through our returns process. We take legitimate payment disputes seriously and will always cooperate fully with the review process. At the same time, we maintain detailed records of all transactions, including purchase confirmation, checkout data, shipping confirmation, and tracking information, and we actively contest chargebacks that do not reflect a genuine payment dispute.

Submitting a chargeback for a valid, authorised purchase that was delivered as described, as an alternative to following our published return process, is considered misuse of the chargeback mechanism. We reserve the right to dispute such chargebacks with supporting evidence, to refer the matter to collections if funds are improperly reversed, and to restrict future purchases by customers who engage in this conduct. By completing a purchase, you acknowledge that you have read and accepted our Return Policy and agree to use our returns process for any dissatisfaction with your order before initiating a bank dispute.

All shipping, returns, and delivery inquiries should be directed to:

Email: team@femologist.com

Returns address: Femologist Inc., 16870 W Bernardo Drive, Suite 400, San Diego, CA 92127

For subscription cancellations, please log in to your account dashboard or contact us separately from any return request. For privacy-related inquiries, please contact privacy@femologist.com. Full terms governing your purchase are set out in our Terms of Service