Shipping & Returns

NOTICE:

During, and for 30 days following the conclusion of the national state of emergency declared on March 1, 2020 in response to COVID-19, we will not accept any returns of products purchased; limited exceptions may apply. This currently overrides any below statements regarding returns until further notice. If you have any questions please reach out to team@femologist.com.

Thank you for understanding!

Femologist Team

 

Shipping

Orders placed before 12pm ET on a business day will be shipped the same day. All other orders will be shipped on the next business day. Shipping times will vary depending on the type of shipping selected.

 

Returns

To be eligible for a return, your item must be returned within 30 days, unused and in the same condition that you received it. It must also be in the original packaging. 

Some types of goods are exempt from being returned, such as intimate or sanitary goods, hazardous materials, or flammable liquids or gases. 

Additional non-returnable items: 
- Gift cards 
- Downloadable software products 
- Some health and personal care items 

To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer. 

There are certain situations where only partial refunds are granted (if applicable) 
- Book with obvious signs of use 
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error 
- Any item that is returned more than 30 days after delivery 

Refunds (if applicable) 
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and we'll refund you via the same method of payment with which you paid.

You will receive the full purchase price of your product minus any shipping fees (unless of course, it was our error). If 30 days has passed since your purchase, we are unable to accept any item for refund or exchange.

Late or missing refunds (if applicable) 
If you don't receive a refund within a reasonable timeframe, please check your bank account again first. Then contact your credit card company as it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund, please contact us at team@femologist.com. 

Sale items (if applicable) 
Only regular priced items may be refunded. Sale items cannot be refunded. 

Exchanges (if applicable) 
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at team@femologist.com and send your item to: Femologist Ltd., 9489 Silver King Ct, Ste B, Fairfax VA 22031, United States.

Depending on where you live, the time it takes for your exchanged product to reach you, may vary. 

Shipping 
To return your product, you should mail it to: Femologist Ltd., 9489 Silver King Ct, Ste B, Fairfax VA 22031, United States. 

You will be responsible for paying for your own shipping costs for returning your item and these costs are non-refundable (unless of course, the return is due to an error on our part).  

If you are shipping an item valued at over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We can’t guarantee that we will receive your returned item.