Returns & Delivery Support

Returns

We will gladly refund you for product returned within 30 days from the date of purchase, provided the product has not been opened and the protection wrap is in place. The cost of any international shipping fees are not included in refunds.

Please note that we are not able to refund opened products. Since we are not able to return opened products to the manufacturer, we are required to maintain this regulation across our site. We understand it's challenging to try various products for the first time, which is why we offer Free Shipping in the US on our site.

If you opened the product(s) and there is a defect please contact us and we will do everything we can to make things right.

Please contact us for returns: team@femologist.com

Refund Process: Easy as 1-2-3 

1) Pre-Paid Label

We will email a pre-paid USPS Label so that the package can be returned to our fulfillment center.

2) Prepare Your Return & Drop Off

Customer can use the same box/bubble mailer that the order was originally shipped in. Please remove or cover any previous labelling. Attach the pre-paid return label to the package. We recommend using clear packing tape to completely cover the printed label so that it does not tear during transit.

Drop the package off at any USPS location or anywhere that has a USPS pick up. For example, UPS Store, Postal Annex, etc. 

3) Refund 

Once we receive the returned item(s) we will refund the cost of the products to the original credit card used to make the purchase, minus the return shipping cost (if applicable).  

Final Sale Items
Probiotics: unfortunately, we can not refund probiotics because once they leave our facility we have no way of confirming that they were stored in a proper way to ensure its efficacy. 

Skincare & Bath products: Aloe Glide, Aloe Gele, body/skin brush, deodorant, soaps & shower puff. Due to the personal nature of these products and for the health & safety of our customers we are unable to accept these items for return. Thank you for understanding.

Return Shipping Using your own Postage

We prefer that you utilize our USPS Return Label that we can send to you; however, you do have the option to return an item using your own postage/courier. 

To return your product, you should mail it to: Femologist Inc., 16870 W Bernardo Drive, Suite 400, San Diego, CA 92127.

We strongly suggest using a trackable shipping service since we can’t guarantee that we will receive your returned item without that confirmation scan. 

Delivery Support

Once an order is scanned as "Delivered", we require timely notification (within 7 days) of any delivery issues. Failure to notify us in a timely manner or refusal to cooperate with USPS investigations may forfeit eligibility for refunds or replacements.

Missing Package even though USPS scanned as delivered

Please contact us right away. To proceed, we require the following:

1. A working email and phone number to share with USPS, as they often need to follow up directly.

2. Signed Non-Receipt Affidavit (we can provide this form once your contact info is verified).

Without this information, we cannot file a formal claim or send a replacement, per USPS requirements. Please note that USPS delivery scanners include GPS tracking, which allows them to confirm the exact location where the package was dropped off.

Please note: Submitting false information to the United States Postal Service (USPS) constitutes mail fraud and is a federal offense punishable under U.S. federal law, including fines and/or imprisonment under 18 U.S. Code § 1341.

Chargeback Policy & Fraud Prevention Notice

We are committed to providing transparent service, high-quality products, and clear communication. To protect our business and the community we serve, we have implemented the following policies regarding chargebacks and payment disputes:

1. Unauthorized Charge Claims
Filing a chargeback for a valid, authorized purchase is considered fraudulent activity and will be investigated accordingly.

2. Abuse of the Chargeback Process
We take chargeback abuse seriously. Submitting false claims to your bank in an effort to obtain a refund outside of our published Return Policy is considered a form of friendly fraud. We reserve the right to dispute any such claims with evidence of your purchase, including shipping confirmation, tracking details, and website checkout records.

3. Legal Action and Collections
If funds are reversed through a chargeback that is determined to be invalid, we reserve the right to recover the funds through collections, and where applicable, pursue legal remedies for loss or damages caused by the false claim.

4. Blacklisting and Account Closure
Customers who engage in chargeback abuse may be permanently restricted from making future purchases with us.

5. Return Policy Compliance
We clearly post our Return Policy on this page. By completing your purchase, you acknowledge and accept these terms.

🛡️ We are a mission-driven team and aim to work with customers in good faith. If you have an issue with your order, we ask that you contact us directly so we can help resolve it fairly and promptly: team@femologist.com