Shipping & Returns
Shipping
Orders placed before 10am PST on a business day will be shipped the same day. All other orders will be shipped on the next business day. Shipping times will vary depending on the type of shipping selected.
As always - we also offer the following:
FREE SHIPPING within our NEW home state of CA, always.
FREE SHIPPING within our FIRST home state of VA, always.
FREE SHIPPING on our bundles, always.
FREE SHIPPING within the US, on any new order over $49
Shipping deals will be automatically applied at checkout, so you don’t need a discount code.
Shipping deals are applied to standard shipping options only.
USPS FIRST CLASS MAIL This is the standard/default shipping option, which takes approximately 3-6 business mail days from the shipping date, depending on your location.
USPS PRIORITY SHIPPING You have the option to purchase "Priority Shipping" at check out. USPS Priority Mail takes 2-4 business mail days, depending on your location. For example, if an order is shipped from our facility on a Monday then the package would typically arrive Wednesday (Day 2), Thursday (Day 3) or Friday (Day 4).
Please note that USPS is closed on Sundays and some holidays.
As soon as your order ships you will receive a confirmation email with the USPS Tracking Number.
Returns
To be eligible for a return, your item must be returned within 30 days, unused and in the same condition that you received it. It must be in the original product packaging. Your item must also be returned in the same shipping materials, or materials of similar quality.
There are certain situations where a refund will not be granted (if applicable):
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 30 days after delivery
Some types of goods are exempt from being returned, such as intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
- Gift cards
- Downloadable software products
- Some health and personal care items
To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and we'll refund you via the same method of payment with which you paid.
If 30 days has passed since your purchase, we are unable to accept any item for refund or exchange.
Late or missing refunds (if applicable)
If you don't receive a refund within a reasonable timeframe, please check your bank account again first. Then contact your credit card company as it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund, please contact us at team@femologist.com.
Sale items (if applicable)
Only regular priced items may be refunded. Sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at team@femologist.com and send your item to: Femologist Inc., 11835 Carmel Mt. Road, Suite 1304-347, San Diego, CA 92128.
Depending on where you live, the time it takes for your exchanged product to reach you, may vary.
Shipping
To return your product, you should mail it to: Femologist Inc., 11835 Carmel Mt. Road, Suite 1304-347, San Diego, CA 92128.
You will be responsible for paying for your own shipping costs for returning your item and these costs are non-refundable (unless of course, the return is due to an error on our part).
If you are shipping an item valued at over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We can’t guarantee that we will receive your returned item.
International Shipping
Customs Fees And Guidelines
Product importation laws vary from country to country. It is your responsibility to check with your Customs office to see if your country permits the importation of products sold on Femologist. Do not order items that are illegal to import into your country. If a package is seized by Customs for any reason and is returned to us, we will issue you a refund.
If Customs does not return any seized packages we are unable to issue a refund.